What do our updated hours mean for families and providers?
Clients may call at any time during these new expanded hours and should expect to speak with a member of our office staff to answer their questions. In the event we are helping another caller and you must leave a message, it is our goal to return those calls within 24 business hours.
Clients may continue to reach us through email and should expect a response within 2 business days.
You may continue to use our DROP BOXES, located near the main entrance of each office, to turn in paperwork 24/7.
You may also continue to turn in any paperwork via FAX to either office.
To best support our services and the health and safety of our community, any agency updates and adjustments will be posted to our social media.
444 East Hillcrest Drive, St. 300 | DeKalb, IL 60115